Refund policy
At The Nourished Warrior, we want you to feel confident when ordering from us. Because our products are fulfilled by a variety of trusted brand partners, some return requirements may vary by product or supplier. The policy below applies unless otherwise stated on the individual product page.
30-Day Return Policy
We accept eligible returns requested within 30 days of delivery.
To qualify for a return, the product must be new, unused and in its original condition, including its original packaging where applicable. Products that have been used, opened, worn, altered or damaged after delivery may not be eligible for return.
To request a return, contact us at support@nourishedwarrior.com before sending the product back. Please include your order number and the reason for your return.
Returns must be authorized before they are shipped. Because products may be fulfilled by different brand partners, the correct return address may vary by product. Please do not send a return to an address on the original package unless we specifically instruct you to do so.
Return Shipping
For eligible returns that are not the result of a damaged, defective or incorrect item, customers are responsible for return shipping costs unless otherwise stated.
We recommend using a trackable shipping service when returning an item. The Nourished Warrior is not responsible for return packages that are lost or damaged in transit.
If you receive an item that is damaged, defective or incorrect, please contact us before returning it so we can provide the appropriate instructions. Return shipping costs for these situations may be covered by The Nourished Warrior or the fulfilling brand partner, depending on the circumstances.
We do not charge a restocking fee for eligible returns.
Damaged, Defective or Incorrect Items
Please inspect your order when it arrives. If an item is damaged, defective or incorrect, contact us as soon as possible at support@nourishedwarrior.com.
Please include your order number, a description of the problem and photographs of the product and packaging when appropriate. We will review the issue and work with you and the fulfilling brand partner to determine the appropriate resolution.
Non-Returnable Items
Certain products may not be eligible for return due to health, hygiene, safety or supplier-specific restrictions. These may include opened or used personal-care products, supplements, consumable products or other items that cannot reasonably be resold once opened.
Products marked as final sale or otherwise identified as non-returnable on the product page are also not eligible for return unless they arrive damaged, defective or incorrect.
If you are unsure whether a product is eligible for return, please contact us before sending it back.
Exchanges
We do not offer direct product exchanges.
If you would like a different product, size, color or variation, please contact us regarding the original item. If the item is eligible for return, you may return it according to this policy and place a new order for the item you prefer.
Refunds
Once an approved return has been received and inspected, we will notify you regarding the status of your refund.
Approved refunds will be issued to the original payment method within 7 days of approval.
After the refund has been issued, your bank or credit card provider may require additional time to process and post the refund to your account. Processing times vary by financial institution and are outside our control.
Original shipping charges are not refundable unless the return is due to an error on our part or the product arrived damaged, defective or incorrect.
Supplier-Specific Return Conditions
The Nourished Warrior works with multiple independent brands and fulfillment partners. Some products may have additional return restrictions based on the nature of the product or the policies of the fulfilling supplier.
Where a product has specific return conditions, those conditions will be stated on the product page or communicated to you when you request a return.
Nothing should be returned directly to a supplier without first contacting The Nourished Warrior and receiving return authorization.
How to Start a Return
To request a return, email support@nourishedwarrior.com with:
- Your name and order number
- The product you wish to return
- The reason for the return
- Photos if the product arrived damaged, defective or incorrect
We will review your request and provide the appropriate return instructions and return address.
Please do not ship a return until you have received authorization and instructions from us.
Questions
If you have any questions about a return, refund or product eligibility, contact us at:
The Nourished Warrior
support@nourishedwarrior.com